Learn
Frequently Asked Questions
We want your jewellery-buying experience to be open, transparent, and stress-free. We've grouped the questions we hear most. If yours isn't here, reach us directly and a real person will answer it.
Yes. Our diamonds are lab-grown, which means they're grown rather than mined — same carbon, same hardness, same brilliance and fire. The only thing that differs is where they came from. You'll find a fuller explanation in our Education section if you'd like to read more.
At this time, our lab-grown diamonds are only offered as colourless stones. However, our lab-grown gemstones come in a range of colours — so you can choose by colour as well as by design. Every stone is certified, whatever you choose.
Yes. Every diamond is certified by IGI, and the certificate travels with your piece. We're happy to walk you through how to read it.
Choose your piece and your diamond or gemstone, then check out. Because each piece is made only once it's yours, your order is charged to your card at checkout and production begins from there.
Our rings are made with an open setting, which means the final sizing is done by a local jeweller once your ring arrives. We'll remind you of this during the order process, so there are no surprises. Having a ring sized by a jeweller does not affect your warranty.
No — orders are paid in full at checkout. There's no deposit or reservation step; placing the order is what starts your piece being made.
Try Find Your Stone — a short set of questions that points you to pieces worth a closer look. If you have something particular in mind, contact us and we'll help.
We do. If you have something special in mind, contact us to explore doing something unique just for you.
Prices are shown in your local currency for your convenience where available, and the currency charged is confirmed at checkout.
Each piece is individually crafted to order — about 20 days to make, then shipped and tracked the whole way. Delivery time on top of that depends on your destination and is shown at checkout.
Worldwide, with some exceptions, with tracking to your door.
Yes. Because each piece is made to order, it moves through a fixed sequence — made, certified, dispatched. You'll be able to see which stage your piece is at, and it's tracked once it ships.
Because each piece is crafted individually, we're unable to expedite production. The roughly 20-day timeline is what it takes to make something properly.
If you cancel before production starts, you'll be fully refunded. Once production has begun, an order can't be cancelled, because each piece is made specifically for you. If a piece arrives faulty or not as described, contact us within 7 days of receiving it — full details are on our Returns & Refunds page.
Yes. We warrant every piece against manufacturing defects. If a defect appears, we'll inspect it and repair it at no cost to you — and where we can't repair it, we'll replace it or issue a credit. See Warranty & Care for the full terms and what isn't covered.
Warm water, a soft brush, and not much else. Our Warranty & Care page has the full guidance, and there's more in Education.
Is a Lab-Grown Diamond a Real Diamond? The Honest Answer
Same carbon, same hardness, same fire. See what the FTC, GIA, and IGI actually say about lab-grown diamonds, and why Aurea sets only grown, certified stones.
How Lab-Grown Diamonds and Gemstones Are Made | Aurea
How lab-grown diamonds and coloured gemstones are grown, not mined: HPHT, CVD, and hydrothermal methods explained plainly, with sourcing from GIA and IGI.
Gemstone or Diamond? How to Decide What's Right for You
Choosing between a gemstone and a diamond? Both are real, both are certified. A calm guide to deciding by colour, occasion and meaning, from Aurea.
The 4Cs of Diamonds, Explained Simply | Aurea
A clear, calm guide to the 4Cs of diamonds — cut, colour, clarity, and carat — and how they apply equally to lab-grown stones. From Aurea.
What a Diamond Certificate Actually Tells You | Aurea
What does a diamond certificate actually mean? A clear guide to the 4Cs, GIA and IGI reports, and why certification applies equally to lab-grown stones.
How durable a lab-grown stone is, and how to look after it
A lab-grown diamond is exactly as hard and as durable as a mined one — care is the same, too.
Resale and value, honestly
A lab-grown stone holds the same certified grading as a mined one — how that translates to resale is still a developing, less established market than for mined stones.
Lab-Grown vs. Cubic Zirconia: Why They're Not the Same Thing
Lab-grown diamonds and cubic zirconia are not the same. Same carbon, same hardness \u2014 the real difference, explained calmly by Aurea.
How to Buy Fine Jewellery Online with Confidence
A calm, practical guide to buying fine jewellery online: certification, return terms, secure checkout, and real jeweller support, before you order.
What ‘Made to Order’ Means for Fine Jewellery | Aurea
Made to order means your Aurea piece is crafted only once ordered, about 20 days, then dispatched from Singapore with tracking to Japan and worldwide.
How to Find Your Ring Size at Home | Aurea
A calm, practical guide to measuring your ring size at home using string, paper, or a ring you own — plus how Japanese sizing differs.
Lab Diamond or Coloured Gemstone: Choose on Colour | Aurea
A lab diamond and a lab-grown gemstone are equally real and certified. Here is how to choose between them by colour, not by category.
A Guide to Diamond Shapes — and Finding the One That's You
A calm guide to diamond shapes — round, oval, cushion, pear and beyond — and what each says about you. Certified lab-grown diamonds, crafted to order at Aurea.
Reserve or Pay in Full? Understanding Your Options
Pay in full or reserve with a deposit and pay before it ships. A calm, transparent guide to Aurea's two payment paths for made-to-order jewellery.
How to Clean Fine Jewellery at Home | Aurea
A gentle, jeweller-approved guide to cleaning fine jewellery at home safely — including lab-grown diamonds and gemstones.
The Right Way to Store Your Jewellery | Aurea
A calm, practical guide to storing fine jewellery so it stays scratch-free, tangle-free, and safe from humidity — at home and while travelling.
Everyday Wear vs Special Occasion Jewellery | Aurea
A calm, evidence-based guide to what fine jewellery can handle every day, and the moments worth removing it for: sport, swimming, cleaning, and cosmetics.
Fine Jewellery Warranty and Care Explained | Aurea
A calm guide to how fine jewellery warranties work, why your certificate and receipt matter, and how Aurea supports your piece long after it arrives.