Privacy Policy

Information we collect

Contact details (name, email, phone, shipping and billing address), order history, and payment information. Payment is processed by our payment provider directly — we do not store your full card number on our own systems.

How we use your information

To process and fulfil your order, provide customer support, send order and shipping updates, and — only if you've opted in — send you occasion-based offers and updates about new pieces. We do not use your information for anything beyond these purposes without asking you first.

Sharing your information

We share information only with the parties needed to fulfil your order: our payment processor, our shipping and logistics partner, and, where legally required, government authorities. We do not sell your personal information to third parties.

Cookies and similar technology

We use cookies to keep items in your cart, remember your preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings. For the full detail, see our Cookie Policy.

Data retention

We keep order records for as long as needed to meet our legal, accounting, and tax obligations, and marketing information until you unsubscribe or ask us to delete it.

Your rights

You can ask us to access, correct, or delete your personal information at any time by contacting us using the details below. If you are contacting us from Japan or the EU, you have specific rights under local data protection law, which we will honour.

Your regional rights

Depending on where you live, additional rights and protections may apply:

European Economic Area and United Kingdom — We process your data in line with the GDPR and UK GDPR. You have the rights set out above, and you may also lodge a complaint with your local data protection authority.

Japan — We handle your data in line with the Act on the Protection of Personal Information (APPI). You may request disclosure, correction, or suspension of use of your personal data.

Singapore — Aurea is operated from Singapore, and we comply with the Personal Data Protection Act (PDPA). You can reach our Data Protection Officer with any privacy request or concern at contact@aurea-jewellery.co.

California and other US states — We do not sell or share your personal information, and we honour recognised browser opt-out signals such as Global Privacy Control. If you are a California resident, you may contact us to exercise any rights available to you.

Security

We use industry-standard safeguards to protect your information, including encrypted checkout and restricted internal access to customer data.

Changes to this policy

If we make material changes to this policy, we'll post the update here with a new effective date.

Contact us

Questions about this policy or your data: contact@aurea-jewellery.co.